Deep Inside My Thoughts

So the Twin’s that were managers walked out today. And, we fired Katherine the other night too. So effectively, Pizza Hut has no management save Toni Bradly. Toni went from probably 45 hours a week, to roughly 85 now. I imagine she’ll be delightful to close with on Monday’s and Tuesdays. I am really not looking forward to this at all.

I always liked Mindy and Trindy. I never really had a problem with them at all. In fact, I was happy when they both came back last time they quit. Unlike a lot of people at work, myself included, they worked as hard as they could, always. It will suck to lose all that hard work. It was espically nice to have all the stuff done when I closed. I hope Toni will have time to do most of that now.

The worst part about tonight was our new district manager was working with us for like four hours. Its always stressful when someone like that is there. You have to appear constantly busy, and do things the ‘right way’. Toni even told me that he complained about not having a dedicated dispatcher for deliveries, as if we somehow jump around and screw the customer. It doesn’t happen. Then he complains about how we take triples. If I can take 3 pizzas to a customer, and take them faster than I could take 2, come back, and grab the third, whats the problem? Isn’t this supposed to be about serving the customer? Aren’t we serving them if we get them hot food, faster?

That’s what it all comes down to: customer service. Yeah people don’t like when their food takes more than 30 minutes to be delivered, but doesn’t triples help that? Would a newbie dispatcher be more efficent looking at a map of our town, and blindly dispatching? No, our customers are best served by the current way of doing things. More often than not were are above 93% on time, which is extremely fast.

The problem we have is quality I think. Of course, Pizza Hut food is just frozen dough. Nothing tastes good that’s frozen. For example, think of those frozen fish-sticks you loved as a kid….do you eat them now? Why not? Because they’re untasty is why! Our breadsticks are bland, and are pizza is terrible. Why? Because we have cooks that work the hardest of anyone in the store, for meager pay. And then they quit. So we have to hire new ones, and train them. And it’s a viscious cycle. If you start out with crappy dough, and add crappy cooks-in-training, its not going to be very good.

So if you really wanted to make customers happy, you should start by improving the morale at work. Give us all those raises we’re supposed to get, but haven’t been interviewed for as required by policy. Make people feel wanted, make them happy, and they will pass that on to the customer on the end. We’ll make more money that way, have more repeat sales, and all be better off because of it. But you have to make people feel like they’re wanted at work to make them change. You have to make us feel like we shouldn’t be bitter and jaded about our jobs. You need us to want to come to work. Only then will things change for the better at the ‘hut, and only then will the customers be truly on our minds.