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Rhonda.6240 > Thank you for contacting Comcast. My name is Rhonda. How may I help you?
Blayde > I have a billing question.
Rhonda.6240 > sure
Blayde > I got into a fight with my son today, and he told me he called and canceled my account. Is this true?
Blayde > would have been when I was at work, before 4pm.
Rhonda.6240 > One moment please while I look up your account. Thank you.
Rhonda.6240 > I would be happy to assist you. Can you confirm your name and full address please. Thank you.
Blayde > alright, thank you for the help.
Blayde > Blayde Alan Kennedy
Blayde > 2245 Lakecrest Dr.
Blayde > Colubmus, IN 47201
Blayde > 812-342-8461
Rhonda.6240 > I am sorry to say this but yes, the internet service is scheduled to be canceled.
Rhonda.6240 > there is an appt for the 15th which is friday.
Blayde > Hmm.
Blayde > How did my son cancel my account?
Blayde > and more importantly, how do I keep from getting it canceled?
Rhonda.6240 > I am not really sure, If he knows your account number or last 4 digits of your Social Security Number he may have posed as you.
Blayde > Thats all ?
Rhonda.6240 > You can call in to have the appt canceled.
Blayde > I think I will.
Rhonda.6240 > Yes, that is all we normal need to verify account ownership.
Blayde > Thank you, I would have been pissed if my internet went down.
Rhonda.6240 > You can also have the account proctected with a PIN.
Rhonda.6240 > Then no changes can be done without that number.
Blayde > Just call and they will do it?
Rhonda.6240 > yes, also be sure to explain the situation to that person so they will do something to protect your account
Blayde > Excelent.
Blayde > Im glad it wont go down tonight, I can take care of it at work tomorrow.
Blayde > Thank you Rhonda, you’ve been a great help.
Rhonda.6240 > Is there anything else I can assist you with today?
Blayde > No
Blayde > think thats it
Rhonda.6240 > Thank you for choosing Comcast Live Chat. Feel free to contact us again. Have a great day! To protect your computer and connection to the Internet, please ensure you have the latest security updates from Microsoft (www.microsoft.com/security). If you have any questions visit our Online Security Section in the Service Center on Comcast.net.
Rhonda.6240 > Analyst has closed chat and left the room